ONLINE STORE POLICIES
Age Requirement: Customers visiting this web site must certify that they are 18 years or older before purchasing any tobacco products from this site. Customers in the states of Alabama, Alaska, New Jersey, and Utah must certify that they are at least 19 years or older before purchasing tobacco products. Anyone that does not meet these age requirements is prohibited from purchasing tobacco products from this store.
Ordering Products: customers may conveniently purchase products from this site 24/7:
- Electronically, via our state of the art web site
- Via fax using this convenient fax form: Online Fax Form
Once a customer order is received, it is final and the customer is responsible for payment on the order. Customers may contact us to attempt to cancel or adjust an order and, if the order has not already been processed, we will make every effort to accommodate the customer request. However, we are under no obligation to cancel or adjust the order.
Payment: We accept the following forms of payment from customers when an order is placed:
- Credit cards: Visa, MasterCard, Discover, American Express
- PayPal account
Shipping: Please click here for our shipping policies page.
Pennsylvania sales tax must be added to all orders shipped to Pennsylvania addresses.
Applicable New York State sales tax must be added to all orders shipped to New York addresses.
Remittance of any sales taxes on shipments made to destinations outside of the above states are the sole responsibility of the customer/purchaser. We are not responsible for collecting or remitting these taxes.
Some states levy tobacco excise taxes for tobacco products brought into the particular state. We are not responsible for collecting and remitting these taxes on customer orders. It is the responsibility of the customer to determine whether these taxes apply to their order and it is the customer's responsibility to remit the tax to the applicable taxing authority.
Keeping our customers happy is our number one priority. We work hard to ensure that we provide the highest quality products, in very good condition, and we deliver them in a timely manner. Before every shipment is released, it is inspected and double checked by our team for quality and accuracy. If you have a problem with your shipment, please contact us.
Cigars and non-cigar merchandise may be returned to us within 15 days following the shipment date.
Cigars by the box or bundle if you try one cigar and return the remainder of the box or bundle, we will provide full merchandise credit. If you try more than one cigar, pro-rata merchandise credit is provided.
For cigar samplers, 5-packs, and non-cigar merchandise, the returned merchandise must be in new, unopened condition to receive merchandise credit. Please keep the original packaging and any related accessories and return them with the merchandise.
Credit for returned items may be provided via store credit, replacement, exchange or refund, at the discretion of StogieBoys. Credit will be provided by StogieBoys upon receipt of returned items in satisfactory condition.
Return Request Procedures:
Prior to returning any items to StogieBoys, you must contact us to request a Return Authorization.
You may easily and conveniently request a Return Authorization online by completing the following steps:
- Select My Account from the menu at the top of the Home page and sign-in to your personal, secure StogieBoys account
- Select View Order Status
- Select View Order Details for the order you would like to return and item from
- Select Return Item(s) from the menu to the right of the order details
- Complete the online request form to indicate the items you would like to return and then click the Submit Return Request button
Upon receipt of the return request, we will promptly review the request and respond within 48 hours via email with an Authorization message. If the return request is authorized, instructions for returning the items to us will be included in the message.
Do not return the products to us until you have received a written Authorization from StogieBoys with instructions for returning them to us. Include a copy of your return authorization in the box with your returned items.
NOTE: If you did not purchase the items using your customer account, but instead purchased them using our Guest Checkout feature, you will not be able to submit your return request online as described above. To request a Return Authorization, please contact us and provide details regarding your order and the reason for your return. We will respond via email with an Authorization message.
Failure to abide by the Terms of the Returns Policy and the Return Request procedures may result in denial of a return request, denial of return credit, or application of a 15% re-stocking fee.
Special Offers, Promotions and Deals:
We frequently provide special offers, promotions and deals related to the products it sells. These offers are valid while supplies last, unless otherwise indicated in writing. We reserve the right, in our sole discretion, to change or adjust the terms of any and all offers, promotions, and product deals.
Any discounts, deals, specials, promotions, and special offers cannot be combined on a single order transaction, unless otherwise indicated by us in writing.
We endeavor to provide competitive pricing on all of its products. We reserve the right to change and adjust its product pricing at any time, in its sole discretion, without notice.
Site Content/Typographical Errors:
We make every effort to provide complete and accurate descriptions, information, and images relating to the products it sells and other items on this web site. However, we do not guarantee or warrant that this information is accurate, complete, reliable, current, or error free. Further, we are not responsible for typographical errors on this website or the forms and documents associated with it.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is our property or the property of content suppliers and protected by international copyright laws. Content may not be reproduced, transferred, or transmitted by any means, without our written permission or the copyright holder.
All software used on this site is the property of us or its software suppliers and protected by international copyright laws.
REVIEWS, COMMENTS, COMMUNICATIONS, IMAGES, AND OTHER CONTENT:
Visitors may post reviews, comments, and other content; send communications; and submit suggestions, ideas, comments, questions, or other information. The content of these communications must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties, or objectionable. Also, it must not consist of or contain software viruses or commercial solicitation.
You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead.
By submitting or communicating content or information to us, you grant us and our affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant StogieBoys and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify us or our affiliates for all claims resulting from content you supply.
We have the right, but not an obligation, to monitor, edit or remove any activity or content we receive. We take no responsibility and assumes no liability for any content posted by you or any third party.