888.374.7905 All Brands Advanced Search

Privacy Policy

Privacy Policy:  Our customer's and subscriber's privacy is our priority and we are committed to protecting your privacy. The information we collect about you when you become a customer is used to process your order(s) and to provide a more personalized experience on our site. When you become a subscriber, we use your personal information only to communicate with you regarding news, deals & specials, and or other cigar related content that you requested.  Our site uses a highly encrypted SSL security certificate to increase the security of our customer's information.  While we make every effort to do so, we cannot guarantee complete security on stored information.

How Do We Use the Information We Collect?: When you become a customer and/or place an order, we ask you to complete a form that requests your contact and other personal information.  Your personal information is used solely to process orders unless your prior consent is given.  Without your consent, this information is not sold, given, rented or traded to others for purposes other than order fulfillment. Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

Site Security: All of our employees take your personal information very seriously.  Access to customer personal information is limited to personnel that need the information for processing orders, answering customer questions/comments, or providing service to customers. The information is ID and password protected and our Web security is reviewed frequently. We have also installed and use the highest quality SSL security encryption for all data related to the site.

Correcting/Updating Your Personal Information: After becoming a customer or subscriber, you may correct/update your personal information by clicking on the 'My Account' link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'My Account' section, or the 'Contact Us' section.  In addition, we provide an opportunity to un-subscribe from our email list at any time, on all of our marketing emails.  Simply clikc on the un-subscribe link at the bottom of any of the marketing emails.

Supplementation: We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.

Contests: Periodically, contests are run on our site. Sometimes contests are sponsored by our customers. To enter these contests, you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your first name and state posted on our site if you are the winner. Winners names are NEVER shared with our customers without their consent.

Legal Disclaimer: Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Communication: From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest.

Links To Other Sites: This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving our site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Our Use of Log Files: When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Our Use of Cookies: Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

Your Feedback is Always Welcome: We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. To contact us, click here.

Back to top